A Whole Lot Of Improv: Southwest Readjusts To A World Without The Boeing 737 Max
Southwest Airlines is the biggest operator of Boeing's 737 Max in the U.S. While the plane remains grounded following two fatal overseas crashes, Southwest has had to juggle its flight operations.
Enveloped in soft, blue, dim LED light, Southwest Airlines Network Operations Center in Dallas looks a little like a Hollywood set piece on a science fiction film. It's the heart and mind of the largest domestic carrier in the country with a 4,000-flight dance card every day. Bad weather, mechanical breakdowns, delayed flight crews, improvisational dispatch performed here day and night.
That day in March when
