Don’t get mad, get even
There has never been a better time to file a complaint. Thanks to regulatory reforms, an industry keen to make amends and the power of social media, dissatisfied banking customers no longer have to suffer in silence. Help is on the way.
The redemption journey started three years ago. In 2017, the Australian Securities and Investments Commission (ASIC) paid the independent market researcher Nature to find out how well banks handle customer complaints. The answer
