“Computers can throw up these random problems just when you don’t need them to, and I love it”

As a roaming IT engineer, I’m used to working on-site. When coronavirus hit, like many others, I had to change the way I did things. Lockdown meant I suddenly had to give support from a distance via phone, email or remote access apps – with collections on the doorstep when my customers needed more hands-on help.

At the start of lockdown, however, some of my customers also had to arrange for their staff to work from home. One company I look after supplies farm equipment and, as an essential business, has stayed open throughout the pandemic. There are usually around 12 people in the office and, to help minimise risk, the firm decided to have staff in on different days. When not at work, some could enjoy the time off, but others needed to be available. Karen, who looks after the accounts, was one of those required to work and a computer at home was necessary for her to access