hen choosing the in-room amenities for a new hotel, most hoteliers would install a bunch of Nespresso machines and call it a day. That was out of the question for Count Benedikt Bolza, who didn’t want to have plastic or blinking lights be a fixture in each of the 36 rooms inside his family’s thousand-year-old castle. Instead, he approached a local coffee roaster and asked them to create paper-wrapped espresso pods that would fit into individually sized stainless-steel machines, which he designed with a handle instead of the usual neon blue buttons and had made by a Tuscan maker. Bolza’s exacting approach to the hotel is how he designs everything—he
