PUTTING CUSTOMERS FIRST
Nov 26, 2021
2 minutes
![f0078-01](https://article-imgs.scribdassets.com/9fpudh3znk9axtfc/images/fileS3O47N1R.jpg)
With an emphasis on customer centricity, KQ’s strategy has enabled the airline to identify opportunities for innovation and diversification as it builds a resilient business in the wake of the Covid-19 pandemic.
Speaking at the recent Customer Service Week event, Allan Kilavuka, CEO of Kenya Airways, said: “We aim to ensure that we understand
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