Mistakes: I’ve Made a Few
Kreisha Ballantyne is one of the most recognisable aviation writers in Australia. With experience writing for several aviation titles, Kreisha has a broad base of experience, an ability to tap into important general aviation issues and a talent for expressing in simple terms what everyone is thinking. An active pilot, she lives and loves aviation.
On the phone with a customer recently in my role as EFB support, I asked the caller to re-start the app in an attempt to solve the problem (turning devices off and on again seems to solve a multitude of problems, too). After a few minutes of chatting, I asked whether that re-start had made a difference and he tried to distract me by telling me all the other things he’d done to try and rectify the problem.
When I bought the conversation back to whether the re-start had worked, he
