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    5 things to know about Southwest's disastrous meltdown

    Why did Southwest cancel so many flights, and what's next for affected travelers? The airline-in-crisis hasn't answered all the questions, but claims it has returned to normal operations.
    by Camila Domonoske Dec 30, 2022 3 minutes
    Travelers search for their suitcases in a baggage holding area for Southwest Airlines at Denver International Airport on Dec. 28 in Denver, Colo.

    Families with young children stranded at the airport for Christmas. Flight attendants and pilots sleeping on floors. Vast piles of luggage — some with presents inside, some with medication — stuck in the wrong airport. And frustrated travelers stuck on hold for hour after hour.

    Southwest Airline's cascading failures have checked a veritable bingo card of travel nightmares. And while every airline faced bad weather and cancellations last week, only Southwest fell apart.

    Southwest But what happened? What's next? The

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