I didn’t get discount, so must I pay to return item?
LEAD CASE
Q In February, I received an email from Currys offering a good deal on a Fitbit Versa 4 smartwatch (pictured). Currys told me £25 would be deducted at checkout. But this didn’t happen, so I ended up paying the full £169.99. I cancelled immediately, which was confirmed by email. But now Royal Mail is saying that it’s going to deliver the watch, which means I’ll have to pay to return it. Do I have to do this? And doesn’t Currys owe me anyway for having my money for a week before refunding?Kat Logan
Kat has since told us that Royal Mail has missed its delivery date, and she doesn’t know whether the item has been cancelled or is
