AT SOME POINT, every business leader has a realization: Things aren't getting done, and you're the problem. While this has happened many times in small ways over the course of running my health care staffing marketplace, Actriv Healthcare, one stands out.
A few years ago, I asked my assistant to research information I needed for an important client meet—ing the next day. “Yeah, just get it to me by midday,” I had said, or words to that effect.
When you're running noon. A small difference? Sure. But I'd wanted to showcase key data points about how my company had deliv ered for the client. Instead, I ended up having to wing it. We didn't lose the client, but I knew we could have done better.
