These are some of the findings of the recently released South African Financial Customer Behaviour and Sentiment Study by the Financial Sector Conduct Authority (FSCA).
The study involved a survey of 1 200 respondents across all provinces and population groups, supported by FinScope 2021 and 2022 surveys, the Human Sciences Research Council (HSRC) Financial Literacy in South Africa Baseline Survey 2020, social media sentiment analysis based on the DataEQ database, and an analysis of complaints data
