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  • The Independent

    Voices: McDonald’s new café chain could be a disaster for coffee shop workers like me

    by Gina Buckle Dec 09, 2023 3 minutes
    Source: McDonalds

    I’ve always thought that national service should be replaced with a stint of working in retail or hospitality. Rather than arming teenagers with military discipline, we would instead end up with a workforce equipped with a far more formidable CV: experience in dealing with the nonsense of the general public.

    Like many other hospitality veterans, I earned my customer-service stripes in a selection of independent cafes and . Never swayed by the staff benefits that a chain cafe could

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