The tailwinds created for online retail in 2022 quickly turned to headwinds in 2023 as a result of rapid interest rate rises designed to curb consumer spending and drive down inflation. The good news is that every retailer, whether it's a bricks-and-mortar store or a pure-play online retailer, can take advantage of both channels. The bad news is that they'll have to work harder for sales and find more efficiencies in their operating expenses to reach their profit goals.
Rise of the machines
To start with, AI will become mainstream. Not just because it's cool, but reduced consumer spending is forcing retailers to focus on operational efficiency to hit
