Can I get compensation from BT/EE for lost phone number?
Q I had serious problems with my BT broadband last autumn and decided to move to EE. My order was cancelled by EE three times, although I received four routers. I was told I’d need a new VoIP phone rather than going via copper cable, but I asked to retain my number. I was then sent a faulty phone, which took weeks to replace, so I lost my number. Am I entitled to compensation?
Helena Lane
A BT – which owns EE – belongs to Ofcom’s automatic compensation scheme (www.snipca.com/50366), so we believe it will have to pay Helena some money.
In April, Ofcom increased to £9.76 the amount companies must pay for every day customers are without broadband or a phone service.
