Rebecca Lyles worked for thirty years as a technical writer, editor, and manager for companies including AT&T, FileNet, and IBM. She now works as a consultant helping businesses improve communicati...view moreRebecca Lyles worked for thirty years as a technical writer, editor, and manager for companies including AT&T, FileNet, and IBM. She now works as a consultant helping businesses improve communication and training products. Rebecca lives in southern California where she lectures, writes song parodies for community theatre, and hosts workshops on writing. Visit her at textcpr.com.view less