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Who's The Boss
By L. J. Martin
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About this ebook
A short paper/manual for those interested in success. A critical look at counter people and those who are the first line of offense in obtaining and keeping customers.
Author
L. J. Martin
L. J. Martin is the author of four dozen published works. He lives in Montana with his wife, NYT best-selling romantic suspense and historical romance author Kat Martin. They enjoy travel, cooking, hunting, fishing, photography, and wintering in California. Learn more about L. J. at www.ljmartin.com, www.wolfpackranch.com, and more about Kat at www.katmartin.com. Or search facebook and other social media sites for L. J. Martin and Kat Martin.
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Book preview
Who's The Boss - L. J. Martin
Who’s the Boss?
by
L. J. Martin
A Manual for those Interested in Success
The Employee's Bible
An Essay on Winning
Do you think you could have far more sales in your business? Are your counter people properly trained? Do your customers return…hopefully time and time again? You could have the best widget, or hamburger, or lawn care in the world, but a thoughtless counter person, phone person, or even delivery person can ensure your customer will not return.
This is the most basic instructional manual that any counter person can understand, and even sophisticated sales people might need to be reminded of…the basics, that bring those customers back time and time again.
Who’s The Boss
Smashwords Edition
Copyright 2018 L. J. Martin
As Revised
Wolfpack Productions
48 Rock Creek Road
Clinton, Montana
59825
All rights reserved. No part of this book may be reproduced by any means without the prior written consent of the publisher, other than brief quotes for reviews.
Table of Contents
Who is the boss?
Attitude Is Everything!
What Good Are Customers Anyway!
Prove Yourself Worthy
Self-Worth Begins With Honesty
Make It Easy On The Customer
Let A Smile Be Your Umbrella!
So What Do You Want To Be?
Who is the boss?
Let’s see…is it the guy who owns the company? Is it the company president? Is it the department manager? Is it your immediate shift manager? Is it the guy or gal who signs your check?
You’ll soon learn it’s none of those.
And, right after that mysterious
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