Call Center Complete Self-Assessment Guide
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About this ebook
Can we do Call Center without complex (expensive) analysis? How much are sponsors, customers, partners, stakeholders involved in Call Center? In other words, what are the risks, if Call Center does not deliver successfully? Is there a Call Center management charter, including business case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan? What is Call Center's impact on utilizing the best solution(s)? How can you negotiate Call Center successfully with a stubborn boss, an irate client, or a deceitful coworker?
This amazing Call Center self-assessment will make you the reliable Call Center domain leader by revealing just what you need to know to be fluent and ready for any Call Center challenge.
How do I reduce the effort in the Call Center work to be done to get problems solved? How can I ensure that plans of action include every Call Center task and that every Call Center outcome is in place? How will I save time investigating strategic and tactical options and ensuring Call Center opportunity costs are low? How can I deliver tailored Call Center advise instantly with structured going-forward plans?
There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Call Center essentials are covered, from every angle: the Call Center self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Call Center outcomes are achieved.
Contains extensive criteria grounded in past and current successful projects and activities by experienced Call Center practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Call Center are maximized with professional results.
Your purchase includes access details to the Call Center self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
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Call Center Complete Self-Assessment Guide - Gerardus Blokdyk
service@theartofservice.com
About The Art of Service
The Art of Service, Business Process Architects since 2000, is dedicated to helping business achieve excellence.
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.
Unless you’re talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.
Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
With The Art of Service’s Business Process Architect Self-Assessments, Research, Toolkits, Education and Certifications we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:
http://theartofservice.com
service@theartofservice.com
Acknowledgments
This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.
Representatives from several client companies participated in the preparation of this Self-Assessment.
Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.
Mr Champagne can be contacted at
http://matthewchampagne.com/
In addition, we are thankful for the design and printing services provided.
Included Resources - how to access
Included with your purchase of the book is the Call Center Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.
Get it now- you will be glad you did - do it now, before you forget.
How? Simply send an email to access@theartofservice.com with this books’ title in the subject to get the Call Center Self Assessment Tool right away.
Your feedback is invaluable to us
If you recently bought this book, we would love to hear from you!
You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.
How does it work?
To post a review on Amazon, just log in to your account and click on the Create Your Own Review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures.
What happens when I submit my review?
Once you have submitted your review, send us an email at
review@theartofservice.com with the link to your review so we can properly thank you for your feedback.
Purpose of this Self-Assessment
This Self-Assessment has been developed to improve understanding of the requirements and elements of Call Center, based on best practices and standards in business process architecture, design and quality management.
It is designed to allow for a rapid Self-Assessment of an organization or facility to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.
The criteria of requirements and elements of Call Center have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.
In this format, even with limited background knowledge of Call Center, a facility