Business Process Framework (eTOM) A Clear and Concise Reference
()
About this ebook
What tools and technologies are needed for a custom Business Process Framework (eTOM) project? Who are the people involved in developing and implementing Business Process Framework (eTOM)? What sources do you use to gather information for a Business Process Framework (eTOM) study? How do we manage Business Process Framework (eTOM) Knowledge Management (KM)? How do we Lead with Business Process Framework (eTOM) in Mind?
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Business Process Framework (eTOM) investments work better.
This Business Process Framework (eTOM) All-Inclusive Self-Assessment enables You to be that person.
All the tools you need to an in-depth Business Process Framework (eTOM) Self-Assessment. Featuring 703 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Business Process Framework (eTOM) improvements can be made.
In using the questions you will be better able to:
- diagnose Business Process Framework (eTOM) projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in Business Process Framework (eTOM) and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the Business Process Framework (eTOM) Scorecard, you will develop a clear picture of which Business Process Framework (eTOM) areas need attention.
Your purchase includes access details to the Business Process Framework (eTOM) self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:
- The latest quick edition of the book in PDF
- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
- The Self-Assessment Excel Dashboard, and...
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
…plus an extra, special, resource that helps you with project managing.
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Read more from Gerardus Blokdyk
HR Analytics Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5Logistics and Supply Chain Management Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5Key Performance Indicator KPI Standard Requirements Rating: 4 out of 5 stars4/5SAP CO Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsQuality Assurance Complete Self-Assessment Guide Rating: 4 out of 5 stars4/5SAP SD Complete Self-Assessment Guide Rating: 4 out of 5 stars4/5ISO 14644 A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsData Governance Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsSAP MM Complete Self-Assessment Guide Rating: 4 out of 5 stars4/5Power BI A Complete Guide Rating: 3 out of 5 stars3/5ISO 45001 Second Edition Rating: 4 out of 5 stars4/5Project Management Office PMO Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5SAP HANA Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsRoot-cause analysis Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsSAP Supply Chain Management Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsEnterprise Risk Management Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5SAP PM Complete Self-Assessment Guide Rating: 1 out of 5 stars1/5Human resource management Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5ISO 26262 Complete Self-Assessment Guide Rating: 3 out of 5 stars3/5ISO 27001 Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsMicrosoft Dynamics 365 For Finance And Operations A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsFinancial audit Complete Self-Assessment Guide Rating: 4 out of 5 stars4/5National Electrical Code Second Edition Rating: 0 out of 5 stars0 ratingsSAP TM Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsUx UI design Complete Self-Assessment Guide Rating: 4 out of 5 stars4/5TOGAF Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsAUTOSAR Complete Self-Assessment Guide Rating: 3 out of 5 stars3/5ISO 14064 Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsISO IEC 17025 A Clear and Concise Reference Rating: 5 out of 5 stars5/5Reliability Centered Maintenance Rcm Complete Self-Assessment Guide Rating: 3 out of 5 stars3/5
Related to Business Process Framework (eTOM) A Clear and Concise Reference
Related ebooks
eTOM A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsBusiness Process Metrics Standard Requirements Rating: 0 out of 5 stars0 ratingsISO19770-1:2012 SAM Process Guidance: A kick-start to your SAM programme Rating: 3 out of 5 stars3/5Service Level management Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsPragmatic Application of Service Management: The Five Anchor Approach Rating: 0 out of 5 stars0 ratingsISO 22301 A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsTen Steps to ITSM Success: A Practitioner’s Guide to Enterprise IT Transformation Rating: 0 out of 5 stars0 ratingsITOM IT Operations Management Software Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsIncident Management Support Standard Requirements Rating: 0 out of 5 stars0 ratingsInformation technology audit The Ultimate Step-By-Step Guide Rating: 0 out of 5 stars0 ratingsISO IEC 27001 Lead Implementer A Clear and Concise Reference Rating: 0 out of 5 stars0 ratingsIT Service Management Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsChange and Release Management A Complete Guide Rating: 0 out of 5 stars0 ratingsSOC 1 A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsService Transition Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsService Level Manager: Careers in IT service management Rating: 0 out of 5 stars0 ratingsBusiness process modelling Second Edition Rating: 0 out of 5 stars0 ratingsCGEIT A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsIT Service Management ITSM A Complete Guide Rating: 0 out of 5 stars0 ratingsISO 20000 A Complete Guide - 2020 Edition Rating: 4 out of 5 stars4/5ISO/IEC 20000: An Introduction to the global standard for service management Rating: 0 out of 5 stars0 ratingsIT GRC A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsPIMS production information management system Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5IT for Business (IT4B): From Genesis to Revolution, a business and IT approach to digital transformation Rating: 0 out of 5 stars0 ratingsIncident and Problem Management The Ultimate Step-By-Step Guide Rating: 0 out of 5 stars0 ratingsIt's All About Relationships: What ITIL® doesn't tell you Rating: 0 out of 5 stars0 ratingsImplementing Service Quality based on ISO/IEC 20000: A Management Guide Rating: 4 out of 5 stars4/5CIO and IT Management A Complete Guide Rating: 0 out of 5 stars0 ratingsInformation Security Architecture A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsService Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition Rating: 0 out of 5 stars0 ratings
Business For You
Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly Rating: 4 out of 5 stars4/5The Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition Rating: 4 out of 5 stars4/5Summary of J.L. Collins's The Simple Path to Wealth Rating: 5 out of 5 stars5/5Collaborating with the Enemy: How to Work with People You Don't Agree with or Like or Trust Rating: 4 out of 5 stars4/5Law of Connection: Lesson 10 from The 21 Irrefutable Laws of Leadership Rating: 4 out of 5 stars4/5Capitalism and Freedom Rating: 4 out of 5 stars4/5Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Rating: 4 out of 5 stars4/5Confessions of an Economic Hit Man, 3rd Edition Rating: 5 out of 5 stars5/5Lying Rating: 4 out of 5 stars4/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5Set for Life: An All-Out Approach to Early Financial Freedom Rating: 4 out of 5 stars4/5The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing Rating: 4 out of 5 stars4/5Robert's Rules of Order: The Original Manual for Assembly Rules, Business Etiquette, and Conduct Rating: 4 out of 5 stars4/5The Richest Man in Babylon: The most inspiring book on wealth ever written Rating: 5 out of 5 stars5/5Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers Rating: 4 out of 5 stars4/5Carol Dweck's Mindset The New Psychology of Success: Summary and Analysis Rating: 4 out of 5 stars4/5The Everything Guide To Being A Paralegal: Winning Secrets to a Successful Career! Rating: 5 out of 5 stars5/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Rating: 4 out of 5 stars4/5Money. Wealth. Life Insurance. Rating: 5 out of 5 stars5/5How to Get Ideas Rating: 5 out of 5 stars5/5The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers Rating: 4 out of 5 stars4/5Nickel and Dimed: On (Not) Getting By in America Rating: 4 out of 5 stars4/5The Catalyst: How to Change Anyone's Mind Rating: 4 out of 5 stars4/5The 12 Week Year (Review and Analysis of Moran and Lennington's Book) Rating: 5 out of 5 stars5/5Limited Liability Companies For Dummies Rating: 5 out of 5 stars5/5Company Rules: Or Everything I Know About Business I Learned from the CIA Rating: 4 out of 5 stars4/5
Reviews for Business Process Framework (eTOM) A Clear and Concise Reference
0 ratings0 reviews
Book preview
Business Process Framework (eTOM) A Clear and Concise Reference - Gerardus Blokdyk
About The Art of Service
The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.
Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.
Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:
http://theartofservice.com
service@theartofservice.com
Acknowledgments
This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.
Representatives from several client companies participated in the preparation of this Self-Assessment.
Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.
In addition, we are thankful for the design and printing services provided.
Included Resources - how to access
Included with your purchase of the book is the Business Process Framework (eTOM) Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.
How? Simply send an email to
access@theartofservice.com
with this books’ title in the subject to get the Business Process Framework (eTOM) Self Assessment Tool right away.
You will receive the following contents with New and Updated specific criteria:
•The latest quick edition of the book in PDF
•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
•The Self-Assessment Excel Dashboard, and...
•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
•…plus an extra, special, resource that helps you with project managing.
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Get it now- you will be glad you did - do it now, before you forget.
Send an email to access@theartofservice.com with this books’ title in the subject to get the Business Process Framework (eTOM) Self Assessment Tool right away.
Your feedback is invaluable to us
If you recently bought this book, we would love to hear from you!
You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.
How does it work?
To post a review on Amazon, just log in to your account and click on the Create Your Own Review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures.
What happens when I submit my review?
Once you have submitted your review, send us an email at
review@theartofservice.com with the link to your review so we can properly thank you for your feedback.
Purpose of this Self-Assessment
This Self-Assessment has been developed to improve understanding of the requirements and elements of Business Process Framework (eTOM), based on best practices and standards in business process architecture, design and quality management.
It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.
The criteria of requirements and elements of Business Process Framework (eTOM) have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.
In this format, even with limited background knowledge of Business Process Framework (eTOM), a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.
How to use the Self-Assessment
On the following pages are a series of questions to identify to what extent your Business Process Framework (eTOM) initiative is complete in comparison to the requirements set in standards.
To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
Read the question and rate it with the following in front of mind:
‘In my belief,
the answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Business Process Framework (eTOM) Scorecard on the second next page of the Self-Assessment.
Your completed Business Process Framework (eTOM) Scorecard will give you a clear presentation of which Business Process Framework (eTOM) areas need attention.
Business Process Framework (eTOM)
Scorecard Example
Example of how the finalized Scorecard can look like:
Business Process Framework (eTOM)
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Acknowledgments9
Included Resources - how to access9
Your feedback is invaluable to us11
Purpose of this Self-Assessment11
How to use the Self-Assessment12
Business Process Framework (eTOM)
Scorecard Example14
Business Process Framework (eTOM)
Scorecard15
BEGINNING OF THE
SELF-ASSESSMENT:16
CRITERION #1: RECOGNIZE17
CRITERION #2: DEFINE:25
CRITERION #3: MEASURE:37
CRITERION #4: ANALYZE:50
CRITERION #5: IMPROVE:59
CRITERION #6: CONTROL:71
CRITERION #7: SUSTAIN:82
Business Process Framework (eTOM) and Managing Projects, Criteria for Project Managers:109
1.0 Initiating Process Group: Business Process Framework (eTOM)110
1.1 Project Charter: Business Process Framework (eTOM)112
1.2 Stakeholder Register: Business Process Framework (eTOM)114
1.3 Stakeholder Analysis Matrix: Business Process Framework (eTOM)115
2.0 Planning Process Group: Business Process Framework (eTOM)117
2.1 Project Management Plan: Business Process Framework (eTOM)120
2.2 Scope Management Plan: Business Process Framework (eTOM)122
2.3 Requirements Management Plan: Business Process Framework (eTOM)124
2.4 Requirements Documentation: Business Process Framework (eTOM)126
2.5 Requirements Traceability Matrix: Business Process Framework (eTOM)128
2.6 Project Scope Statement: Business Process Framework (eTOM)130
2.7 Assumption and Constraint Log: Business Process Framework (eTOM)132
2.8 Work Breakdown Structure: Business Process Framework (eTOM)134
2.9 WBS Dictionary: Business Process Framework (eTOM)136
2.10 Schedule Management Plan: Business Process Framework (eTOM)139
2.11 Activity List: Business Process Framework (eTOM)141
2.12 Activity Attributes: Business Process Framework (eTOM)143
2.13 Milestone List: Business Process Framework (eTOM)145
2.14 Network Diagram: Business Process Framework (eTOM)147
2.15 Activity Resource Requirements: Business Process Framework (eTOM)149
2.16 Resource Breakdown Structure: Business Process Framework (eTOM)150
2.17 Activity Duration Estimates: Business Process Framework (eTOM)152
2.18 Duration Estimating Worksheet: Business Process Framework (eTOM)155
2.19 Project Schedule: Business Process Framework (eTOM)157
2.20 Cost Management Plan: Business Process Framework (eTOM)159
2.21 Activity Cost Estimates: Business Process Framework (eTOM)161
2.22 Cost Estimating Worksheet: Business