IT Outsourcing A Complete Guide - 2019 Edition
()
About this ebook
The longer the outsourcing-relationship continued, the more the power shifts to the supplier, how do we manage this? What is the Future? Has the contractor reviewed this assessment? Selective or total outsourcing? Are competitors outsourcing similar functions?
This powerful IT Outsourcing self-assessment will make you the accepted IT Outsourcing domain auditor by revealing just what you need to know to be fluent and ready for any IT Outsourcing challenge.
How do I reduce the effort in the IT Outsourcing work to be done to get problems solved? How can I ensure that plans of action include every IT Outsourcing task and that every IT Outsourcing outcome is in place? How will I save time investigating strategic and tactical options and ensuring IT Outsourcing costs are low? How can I deliver tailored IT Outsourcing advice instantly with structured going-forward plans?
There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all IT Outsourcing essentials are covered, from every angle: the IT Outsourcing self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that IT Outsourcing outcomes are achieved.
Contains extensive criteria grounded in past and current successful projects and activities by experienced IT Outsourcing practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in IT Outsourcing are maximized with professional results.
Your purchase includes access details to the IT Outsourcing self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:
- The latest quick edition of the book in PDF
- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
- The Self-Assessment Excel Dashboard
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
- In-depth and specific IT Outsourcing Checklists
- Project management checklists and templates to assist with implementation
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Read more from Gerardus Blokdyk
Logistics and Supply Chain Management Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5ISO 14644 A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsHR Analytics Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5SAP MM Complete Self-Assessment Guide Rating: 4 out of 5 stars4/5SAP SD Complete Self-Assessment Guide Rating: 4 out of 5 stars4/5Key Performance Indicator KPI Standard Requirements Rating: 4 out of 5 stars4/5SAP HANA Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsQuality Assurance Complete Self-Assessment Guide Rating: 4 out of 5 stars4/5Data Governance Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsProject Management Office PMO Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5Enterprise Risk Management Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5TOGAF Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsSAP CO Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsISO 27001 Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsPower BI A Complete Guide Rating: 3 out of 5 stars3/5ISO 45001 Second Edition Rating: 4 out of 5 stars4/5SAP Supply Chain Management Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsNational Electrical Code Second Edition Rating: 0 out of 5 stars0 ratingsSAP PM Complete Self-Assessment Guide Rating: 1 out of 5 stars1/5ISO 26262 Complete Self-Assessment Guide Rating: 3 out of 5 stars3/5Financial audit Complete Self-Assessment Guide Rating: 4 out of 5 stars4/5Human resource management Complete Self-Assessment Guide Rating: 5 out of 5 stars5/5Microsoft Dynamics 365 For Finance And Operations A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsSAP TM Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsRoot-cause analysis Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsUx UI design Complete Self-Assessment Guide Rating: 4 out of 5 stars4/5ISO 14064 Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsAUTOSAR Complete Self-Assessment Guide Rating: 3 out of 5 stars3/5ISO 22000 The Ultimate Step-By-Step Guide Rating: 5 out of 5 stars5/5ISO IEC 17025 A Clear and Concise Reference Rating: 5 out of 5 stars5/5
Related to IT Outsourcing A Complete Guide - 2019 Edition
Related ebooks
IT Departments A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Operations A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Benefits The Ultimate Step-By-Step Guide Rating: 0 out of 5 stars0 ratingsIT Sourcing A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Processes A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Business A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsImproving IT A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Effectiveness A Clear and Concise Reference Rating: 0 out of 5 stars0 ratingsIT Workforce A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Spending A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsEnterprise IT A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Governance A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Management A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Procurement A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Services A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Organization A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Solutions A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Demand Management A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsAutomated IT Second Edition Rating: 0 out of 5 stars0 ratingsIT Projects A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsInternal IT A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Vendor Management A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT management services A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Resources A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Service Desk A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Management Review A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Leadership A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Audit A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Skills A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIT Service Portfolio A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratings
Business For You
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Rating: 4 out of 5 stars4/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly Rating: 4 out of 5 stars4/5Law of Connection: Lesson 10 from The 21 Irrefutable Laws of Leadership Rating: 4 out of 5 stars4/5Summary of J.L. Collins's The Simple Path to Wealth Rating: 5 out of 5 stars5/5Collaborating with the Enemy: How to Work with People You Don't Agree with or Like or Trust Rating: 4 out of 5 stars4/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5Set for Life: An All-Out Approach to Early Financial Freedom Rating: 4 out of 5 stars4/5The Richest Man in Babylon: The most inspiring book on wealth ever written Rating: 5 out of 5 stars5/5The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing Rating: 4 out of 5 stars4/5Confessions of an Economic Hit Man, 3rd Edition Rating: 5 out of 5 stars5/5The Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition Rating: 4 out of 5 stars4/5Capitalism and Freedom Rating: 4 out of 5 stars4/5Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers Rating: 4 out of 5 stars4/5Nickel and Dimed: On (Not) Getting By in America Rating: 4 out of 5 stars4/5Lying Rating: 4 out of 5 stars4/5The Everything Guide To Being A Paralegal: Winning Secrets to a Successful Career! Rating: 5 out of 5 stars5/5The Catalyst: How to Change Anyone's Mind Rating: 4 out of 5 stars4/5Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Rating: 4 out of 5 stars4/5Robert's Rules of Order: The Original Manual for Assembly Rules, Business Etiquette, and Conduct Rating: 4 out of 5 stars4/5How to Get Ideas Rating: 5 out of 5 stars5/5Carol Dweck's Mindset The New Psychology of Success: Summary and Analysis Rating: 4 out of 5 stars4/5Red Notice: A True Story of High Finance, Murder, and One Man's Fight for Justice Rating: 4 out of 5 stars4/5Limited Liability Companies For Dummies Rating: 5 out of 5 stars5/5The 12 Week Year (Review and Analysis of Moran and Lennington's Book) Rating: 5 out of 5 stars5/5
Reviews for IT Outsourcing A Complete Guide - 2019 Edition
0 ratings0 reviews
Book preview
IT Outsourcing A Complete Guide - 2019 Edition - Gerardus Blokdyk
IT Outsourcing
Complete Self-Assessment Guide
The guidance in this Self-Assessment is based on IT Outsourcing best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.
Notice of rights
You are licensed to use the Self-Assessment contents in your presentations and materials for internal use and customers without asking us - we are here to help.
All rights reserved for the book itself: this book may not be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
The information in this book is distributed on an As Is
basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.
Trademarks
Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.
Copyright © by The Art of Service
http://theartofservice.com
service@theartofservice.com
About The Art of Service
The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.
Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.
Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:
http://theartofservice.com
service@theartofservice.com
Acknowledgments
This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.
Representatives from several client companies participated in the preparation of this Self-Assessment.
In addition, we are thankful for the design and printing services provided.
Included Resources - how to access
Included with your purchase of the book is the IT Outsourcing Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.
How? Simply send an email to
access@theartofservice.com
with this books’ title in the subject to get the IT Outsourcing Self Assessment Tool right away.
You will receive the following contents with New and Updated specific criteria:
•The latest quick edition of the book in PDF
•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
•The Self-Assessment Excel Dashboard, and...
•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
•In-depth specific Checklists covering the topic
•Project management checklists and templates to assist with implementation
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Get it now- you will be glad you did - do it now, before you forget.
Send an email to access@theartofservice.com with this books’ title in the subject to get the IT Outsourcing Self Assessment Tool right away.
Your feedback is invaluable to us
If you recently bought this book, we would love to hear from you!
You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.
How does it work?
To post a review on Amazon, just log in to your account and click on the Create Your Own Review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures.
What happens when I submit my review?
Once you have submitted your review, send us an email at
review@theartofservice.com with the link to your review so we can properly thank you for your feedback.
Purpose of this Self-Assessment
This Self-Assessment has been developed to improve understanding of the requirements and elements of IT Outsourcing, based on best practices and standards in business process architecture, design and quality management.
It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.
The criteria of requirements and elements of IT Outsourcing have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.
In this format, even with limited background knowledge of IT Outsourcing, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.
How to use the Self-Assessment
On the following pages are a series of questions to identify to what extent your IT Outsourcing initiative is complete in comparison to the requirements set in standards.
To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
Read the question and rate it with the following in front of mind:
‘In my belief,
the answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the IT Outsourcing Scorecard on the second next page of the Self-Assessment.
Your completed IT Outsourcing Scorecard will give you a clear presentation of which IT Outsourcing areas need attention.
IT Outsourcing
Scorecard Example
Example of how the finalized Scorecard can look like:
IT Outsourcing
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Acknowledgments8
Included Resources - how to access9
Your feedback is invaluable to us11
Purpose of this Self-Assessment11
How to use the Self-Assessment12
IT Outsourcing
Scorecard Example14
IT Outsourcing
Scorecard15
BEGINNING OF THE
SELF-ASSESSMENT:16
CRITERION #1: RECOGNIZE17
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:42
CRITERION #4: ANALYZE:57
CRITERION #5: IMPROVE:69
CRITERION #6: CONTROL:83
CRITERION #7: SUSTAIN:95
IT Outsourcing and Managing Projects, Criteria for Project Managers:133
1.0 Initiating Process Group: IT Outsourcing134
1.1 Project Charter: IT Outsourcing136
1.2 Stakeholder Register: IT Outsourcing138
1.3 Stakeholder Analysis Matrix: IT Outsourcing139
2.0 Planning Process Group: IT Outsourcing141
2.1 Project Management Plan: IT Outsourcing143
2.2 Scope Management Plan: IT Outsourcing145
2.3 Requirements Management Plan: IT Outsourcing147