CTO A Complete Guide - 2019 Edition
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About this ebook
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make CTO investments work better.
This CTO All-Inclusive Self-Assessment enables You to be that person.
All the tools you need to an in-depth CTO Self-Assessment. Featuring 1998 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which CTO improvements can be made.
In using the questions you will be better able to:
- diagnose CTO projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in CTO and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the CTO Scorecard, you will develop a clear picture of which CTO areas need attention.
Your purchase includes access details to the CTO self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:
- The latest quick edition of the book in PDF
- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
- The Self-Assessment Excel Dashboard
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
- In-depth and specific CTO Checklists
- Project management checklists and templates to assist with implementation
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
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CTO A Complete Guide - 2019 Edition - Gerardus Blokdyk
CTO
Complete Self-Assessment Guide
The guidance in this Self-Assessment is based on CTO best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.
Notice of rights
You are licensed to use the Self-Assessment contents in your presentations and materials for internal use and customers without asking us - we are here to help.
All rights reserved for the book itself: this book may not be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
The information in this book is distributed on an As Is
basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.
Trademarks
Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.
Copyright © by The Art of Service
http://theartofservice.com
service@theartofservice.com
About The Art of Service
The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.
Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.
Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:
http://theartofservice.com
service@theartofservice.com
Acknowledgments
This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.
Representatives from several client companies participated in the preparation of this Self-Assessment.
In addition, we are thankful for the design and printing services provided.
Included Resources - how to access
Included with your purchase of the book is the CTO Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.
How? Simply send an email to
access@theartofservice.com
with this books’ title in the subject to get the CTO Self Assessment Tool right away.
You will receive the following contents with New and Updated specific criteria:
•The latest quick edition of the book in PDF
•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
•The Self-Assessment Excel Dashboard, and...
•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
•In-depth specific Checklists covering the topic
•Project management checklists and templates to assist with implementation
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Get it now- you will be glad you did - do it now, before you forget.
Send an email to access@theartofservice.com with this books’ title in the subject to get the CTO Self Assessment Tool right away.
Your feedback is invaluable to us
If you recently bought this book, we would love to hear from you!
You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.
How does it work?
To post a review on Amazon, just log in to your account and click on the Create Your Own Review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures.
What happens when I submit my review?
Once you have submitted your review, send us an email at
review@theartofservice.com with the link to your review so we can properly thank you for your feedback.
Purpose of this Self-Assessment
This Self-Assessment has been developed to improve understanding of the requirements and elements of CTO, based on best practices and standards in business process architecture, design and quality management.
It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.
The criteria of requirements and elements of CTO have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.
In this format, even with limited background knowledge of CTO, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.
How to use the Self-Assessment
On the following pages are a series of questions to identify to what extent your CTO initiative is complete in comparison to the requirements set in standards.
To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
Read the question and rate it with the following in front of mind:
‘In my belief,
the answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the CTO Scorecard on the second next page of the Self-Assessment.
Your completed CTO Scorecard will give you a clear presentation of which CTO areas need attention.
CTO
Scorecard Example
Example of how the finalized Scorecard can look like:
CTO
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Acknowledgments8
Included Resources - how to access9
Your feedback is invaluable to us11
Purpose of this Self-Assessment11
How to use the Self-Assessment12
CTO
Scorecard Example14
CTO
Scorecard15
BEGINNING OF THE
SELF-ASSESSMENT:16
CRITERION #1: RECOGNIZE17
CRITERION #2: DEFINE:36
CRITERION #3: MEASURE:54
CRITERION #4: ANALYZE:78
CRITERION #5: IMPROVE:102
CRITERION #6: CONTROL:132
CRITERION #7: SUSTAIN:155
CTO and Managing Projects, Criteria for Project Managers:263
1.0 Initiating Process Group: CTO264
1.1 Project Charter: CTO266
1.2 Stakeholder Register: CTO268
1.3 Stakeholder Analysis Matrix: CTO269
2.0 Planning Process Group: CTO271
2.1 Project Management Plan: CTO273
2.2 Scope Management Plan: CTO275
2.3 Requirements Management Plan: CTO277
2.4 Requirements Documentation: CTO279
2.5 Requirements Traceability Matrix: CTO281
2.6 Project Scope Statement: CTO283
2.7 Assumption and Constraint Log: CTO285
2.8 Work Breakdown Structure: CTO287
2.9 WBS Dictionary: CTO289
2.10 Schedule Management Plan: CTO291
2.11 Activity List: CTO293
2.12 Activity Attributes: CTO295
2.13 Milestone List: CTO297
2.14 Network Diagram: CTO299
2.15 Activity Resource Requirements: CTO301
2.16 Resource Breakdown Structure: CTO303
2.17 Activity Duration Estimates: CTO305
2.18 Duration Estimating Worksheet: CTO307
2.19 Project Schedule: CTO309
2.20 Cost Management Plan: CTO311
2.21 Activity Cost Estimates: CTO313
2.22 Cost Estimating Worksheet: CTO315
2.23 Cost Baseline: CTO317
2.24 Quality Management Plan: CTO319
2.25 Quality Metrics: CTO321
2.26 Process Improvement Plan: CTO323
2.27 Responsibility Assignment Matrix: CTO325
2.28 Roles and Responsibilities: CTO327
2.29 Human Resource Management Plan: CTO329
2.30 Communications Management Plan: CTO331
2.31 Risk Management Plan: CTO333
2.32 Risk Register: CTO335
2.33 Probability and Impact Assessment: CTO337
2.34 Probability and Impact Matrix: CTO339
2.35 Risk Data Sheet: CTO341
2.36 Procurement Management Plan: CTO343
2.37 Source Selection Criteria: CTO345
2.38 Stakeholder Management Plan: CTO347
2.39 Change Management Plan: CTO349
3.0 Executing Process Group: CTO351
3.1 Team Member Status Report: CTO353
3.2 Change Request: CTO355
3.3 Change Log: CTO357
3.4 Decision Log: CTO359
3.5 Quality Audit: CTO361
3.6 Team Directory: CTO364
3.7 Team Operating Agreement: CTO366
3.8 Team Performance Assessment: CTO368
3.9 Team Member Performance Assessment: CTO371
3.10 Issue Log: CTO373
4.0 Monitoring and Controlling Process Group: CTO375
4.1 Project Performance Report: CTO377
4.2 Variance Analysis: CTO379
4.3 Earned Value Status: CTO381
4.4 Risk Audit: CTO383
4.5 Contractor Status Report: CTO385
4.6 Formal Acceptance: CTO387
5.0 Closing Process Group: CTO389
5.1 Procurement Audit: CTO391
5.2 Contract Close-Out: CTO393
5.3 Project or Phase Close-Out: CTO395
5.4 Lessons Learned: CTO397
Index399
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How to factor problems into services?
<--- Score
2. How does your organization ensure it has the ICT and internal management systems it needs to achieve its outcomes and contribute to sector-wide outcomes?
<--- Score
3. What tools and technologies are needed for a custom CTO project?
<--- Score
4. Why is this issue important?
<--- Score
5. Has there been any change in how often compliance issues are reported to the board of directors?
<--- Score
6. Think about the people you identified for your CTO project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?
<--- Score
7. How does your approach take into account sector-specific needs?
<--- Score
8. How much are sponsors, customers, partners, stakeholders involved in CTO? In other words, what are the risks, if CTO does not deliver successfully?
<--- Score
9. What would happen if CTO weren’t done?
<--- Score
10. Who defines the rules in relation to any given issue?
<--- Score
11. What do you need to start doing?
<--- Score
12. Is there a statistically significant relationship between an identified set of implementation factors and the empirically reported success?
<--- Score
13. Are there CTO problems defined?
<--- Score
14. When a CTO manager recognizes a problem, what options are available?
<--- Score
15. How has your organization handled the issue of intellectual property and ownership of materials with instructors/department?
<--- Score
16. Are compensation committee members/board of director members familiar with similar programs or issues?
<--- Score
17. Find a story of problems encountered with an ERP implementation. What factors contributed to the obstacles which were encountered?
<--- Score
18. Do you need the help of a human factors professional for this project?
<--- Score
19. Are controls defined to recognize and contain problems?
<--- Score
20. Are corresponding practices not applicable for business or mission needs within particular sectors?
<--- Score
21. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
<--- Score
22. What does CTO success mean to the stakeholders?
<--- Score
23. How does it fit into your organizational needs and tasks?
<--- Score
24. What prevents you from making the changes you know will make you a more effective CTO leader?
<--- Score
25. What internal factors or events could impede or derail the organization?
<--- Score
26. Do you know what you need to know about CTO?
<--- Score
27. Are the capabilities and resources needed to achieve the objectives considered?
<--- Score
28. As a sponsor, customer or management, how important is it to meet goals, objectives?
<--- Score
29. What else needs to be measured?
<--- Score
30. Do you explicitly put limits on portfolio concentration, either by issue, issuer, or market sector?
<--- Score
31. What vendors make products that address the CTO needs?
<--- Score
32. Looking at each person individually – does every one have the qualities which are needed to work in this group?
<--- Score
33. What are the critical factors that need to be in place to make it successful?
<--- Score
34. What are your needs in relation to CTO skills, labor, equipment, and markets?
<--- Score
35. Have the products that will be placed under configuration control been identified?
<--- Score
36. Another systems-level