The Revenue RAMP: How to Jump-Start Your Demand Engine to Accelerate Revenue
By Lisa Cole
()
About this ebook
Seeking to inspire your team to grab hold of success together? Desperate to drive greater business impact? Looking to bake more marketing accountability into your organization? With over twenty years' experience advising 45+ industry leading B2B organizations, award-winning marketing leader Lisa Cole's methods have sourced more than $500M in revenues. And now she's here to share her precisely structured path to unify Marketing & Sales, prevent wasted leads and energize your troops to unlock your hidden potential and accelerate profitable growth.
The Revenue RAMP is a meaningful, proven framework for increasing team efficacy and boosting cash flow. By uncovering gaps in their processes, leaders can determine the most immediately impactful changes to unify Marketing & Sales on on key drivers of growth. And by jumpstarting your stalled demand gen engines without overworking staff, you'll soon be capitalizing on the demand you've already created to guide sustainable growth.
In The Revenue RAMP, you'll discover:
- Methods for mobilizing your organization to repair broken workflows and secure quick wins
- How to deliver high-value leads that your salespeople value and will pursue effectively
- Ways to drive alignment on the metrics that matter and establish a clear linkage between marketing investments and revenue
- Techniques to flip the focus from quantity to quality and steadily rise to the top as a credible business driver
- Real-world client success stories, how to keep the team happy, and much, much more!
The Revenue RAMP is a crucial guide to reviewing and restructuring marketing and sales decisions to boost your bottom line. If you like proven expertise, high-efficiency practices, and amplifying return on investment, then you'll love Lisa Cole's strategic powerhouse.
Buy The Revenue RAMP to smash those targets today!
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The Revenue RAMP - Lisa Cole
Some names and identifying details have been changed to protect the privacy of individuals. Although the author and publisher have made every effort to ensure that the information in this book was correct at press time, the author and publisher do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause.
Copyright © 2020 Lisa Cole
All rights reserved. No part of this book may be reproduced or used in any manner without the prior written permission of the copyright owner, except for the use of brief quotations in a book review.
To request permissions, contact the author at lisacole@therevenueramp.com.
The web addresses referenced in this book were live and correct at the time of the book’s publication but may be subject to change.
Hardcover ISBN: 978-1-7364334-0-9
Paperback ISBN: 978-1-7364334-5-4
Ebook ISBN: 978-1-7364334-2-3
Audiobook: 978-1-7364334-4-7
First paperback edition February 2021.
Edited by Jennifer Burgess
Layout by Ljiljana Pavkov
Cover art by Studio02
Published by Demand Accelerated, LLC
For my person, Lindsey.
While she may not read it, she certainly inspired it.
Introduction
Phase 1: Review
Chapter 1:
Establishing Operating Principles for Your Team
Your team is unintentionally undermining your ability to build a Revenue RAMP to help your organization accelerate revenue. This chapter will help you prepare your team to make smart decisions as their environment rapidly evolves around them.
Chapter 2:
Inspect What You Expect
Because of disjointed technologies and broken processes, your organization is wasting most of the demand it creates. This chapter will teach you how to secret shop your organization to find leaks in your response channels and key hand-offs along the lead lifecycle.
Chapter 3:
Create Your Wall of Shame
When organizations are under revenue pressure, leadership pushes hard for more marketing activities and leads without understanding the negative consequences for prospective customers. Marketers must create awareness for the unintended consequence of quantity over quality to gain some relief from relentless focus on activities over impact. Marketing can’t go it alone. This chapter helps you create an easy to remember, compelling rallying cry that will turn critics into supporters that have your back when you’re not in the room.
Chapter 4:
Sales’ Perception of Marketing is YOUR Reality. Make Sure It’s How YOU Want to be Viewed
Accelerating your company’s revenue recovery will require close alignment between Marketing and Sales. To do that, you’ll need to get real about how each group perceives its relationship with the other then directly address the gaps. This chapter will provide you with the tools you need to learn how sales and marketing team members perceive the working relationship with each other and develop a roadmap to measurably improve alignment.
Chapter 5:
Get Your Change Levers in Order to Maximize Impact
Once you’ve improved alignment with Sales and gained buy-in for changing focus from quantity to quality, you’ll need to identify your organization’s greatest opportunities to improve conversion rates. This chapter will help you assess the maturity of your sales & marketing processes, establish improvement priorities and decide on an order of operations to effectively manage change and quickly improve your organization’s ability to convert demand into revenue.
Phase 2: Align
Chapter 6:
Make it Official
Marketing and Sales misalignment often comes down to people discussing the same things with different terminology. This chapter will show you how to gain universal acceptance for the definition of a qualified, sales-ready lead. It will also show you how to create an environment of collaboration, partnership, and accountability with the development of a mutual Service Level Agreement (SLA). Organizations that invest the time to develop and implement SLAs have measurably improved alignment and accelerate revenues as compared with organizations operating without a common language or an SLA.
Phase 3: Mobilize
Chapter 7:
Prepare the Organization for Implementation
To implement the SLA and enable everyone to maximize lead conversion, changes will likely need to be made to the Marketing and Sales lead management workflows. These changes will need to be enabled by technology and supported with training and communications to ensure adoption. This chapter will help you translate your new SLA into business and functional requirements to help your IT partners build or optimize your lead management engine. Additionally, this chapter will provide you with tips on how to support the team through initial go-live and full roll-out of the changes to maximize marketing and sales adoption.
Chapter 8:
Jump Start Your Engine
In order to create the needed runway to drive meaningful change for your organization, you need to jump start your demand engine and produce some quick wins for Sales. Most organizations already have the demand they need to jump start their engine. This chapter will help you identify and recycle the dropped, ignored, stalled or lost demand that currently exists in your revenue pipeline.
Chapter 9:
Invest in Sales Productivity
There is no more profitable investment than investing in Sales’ ability to convert the leads Marketing generates. This chapter will help you identify and leverage existing assets to enable Sales. This chapter will help you identify and leverage Marketing’s existing assets to enable Sales.
Phase 4: Propel
Chapter 10:
Eliminate Random Acts of Marketing for Impact
To maximize the impact and return on marketing investments, marketers will need to see, plan, execute and invest differently. This chapter will show you how to prevent random acts of marketing and build an always-on engine to create more demand with less effort.
Chapter 11:
Prove Your Impact
For Marketing to be viewed as business drivers, your ability to establish clear linkage between investments and revenue is critical. This chapter will provide you with a measurement framework that will enable your team to manage the business of marketing and prove business impact for non-marketing stakeholders.
Conclusion
Index
2020. The year the world stopped turning. Businesses and schools shut down. Millions of employees moved from captive office environments to working from home overnight. We stopped traveling. Economies came to a screeching halt as many companies and consumers stopped spending money on anything that was viewed as non-essential. For those that continued to spend out of necessity, buying behaviors changed dramatically. Cash became king as we all sought to weather the storm brought on by the pandemic.
A perfect storm for marketers. Experienced, talented, respected marketers lost their jobs or dealt with significant budget cuts. Marketers that retained their positions and protected their budgets faced a real crisis of confidence, paralyzed by the fear of making the wrong decisions leading them to suspend marketing initiatives waiting for the world to quickly reopen. (That quick recovery never came.) Some marketers doubled down on what they had already planned even if it no longer aligned with what buyers needed. While other marketers waited for everything to return to normal, a few bold marketers seized the opportunity to hit the reset button, refresh their strategies, and place new bets to leapfrog their competitors.
When the world stopped turning, I did a few things. First, I made sure that my own organization’s house was in order, accelerated the investments that would fix all leaks in our funnel, support our customers’ new buying process and enable our salesforce to shift from in-person to virtual conversations and events. While we were making the right investments and accelerating the work that would have the greatest impact, I reached out to my peers to understand what they were going to do to weather the storm. I also tuned into what the world’s leading research analyst firms were sharing to help marketers respond to the rapidly changing economic environment. I consumed everything—looking for any magic bullets that would make it easier to lead through the craziness. I wanted to make sure that we didn’t miss any opportunity to support the business and return to growth. I quickly realized two things. First, there is no such thing as a magic bullet. Secondly, the framework I’ve used repeatedly to transform marketing functions into revenue engines seemed to be the very thing marketers would need to lead their company’s recovery and return to growth. Knowing that many marketers would be looking for help, I decided to publish this book that I started writing many years ago. While I don’t know you, I suspect you’ve checked this book out for the very reasons that I finally decided to publish it:
You are under a lot of pressure from senior executives to do more to help Sales to accelerate your organization’s return to growth. You know the answer cannot simply be do more
and even if you had more to give, you’re worried that you wouldn’t be able to prove that Marketing was a driver of that growth.
Even though there are already tons of marketing leads that are being dropped, mishandled, or ignored altogether, you are being pushed to generate more leads to fuel an increasingly weak sales pipeline.
While sales leaders are more open to working with you out of desperation, it feels like they expect you to be their sales support versus what you are, which is a critical driver of the business.
Your team has resorted to doing more low-cost marketing activities that tend to generate lower quality leads simply to get some short-term relief from the pressure.
Your team is starting to show signs that