Manage Your Business Contacts Easily with Easydirector

By Amao

The management of relationships with contacts, friends, business partners, customers, suppliers, vendors, and employees is generally taking for granted by small to medium size business. Large businesses that recognize the importance of structured management of contact relationships, knowing that the success of any business is driven by contacts, invest millions of dollars, euro or pounds in expensive customer and contact relationship management business process that are driven by software like Oracle Siebel, Salesforce and Microsoft Dynamics CRM.

• Language: English
• Publisher: Xlibris US
• Release date: Jan 11, 2010
• ISBN: 9781477175026

Amao

O. A. Amao, BEng (Hons), MEng (Hons), MIEE, PMP, from Coventry University, UK, is a principal consultant with big five consulting companies. He consulted for several Fortune 1000 clients worldwide including American Management Systems, UK; Capgemini; Ernst & Young, USA; Convergys, USA; Brown & Sharpe, UK; and British Gas, and now with AITechConsulting Ltd. His experience includes business, engineering, and IT consultation for major corporations in countries including Great Britain, France, Spain, Germany, Switzerland, Saudi Arabia, and the USA. His experience in project and program management included project management of multidisciplinary large-scale billing and operation support systems for telecom, transportation, retail, financial, and manufacturing industries.

Book preview

Copyright © 2010 by Amao, O.A. 72156-AMAO

ISBN: Softcover 978-1-4500-0906-5

Ebook 978-1-4771-7502-6

Copyright © 2009 by AITechConsulting, LLC. All rights reserved. Printed in the United States

of America. Except as permitted under the United States Copyright Act of 1976,

no part of this publication may be reproduced or distributed in any form or by

any means, or stored in a database or retrieval system, without the

prior written permission of the author.

To order additional copies of this book, contact:

Xlibris Corporation

1-888-795-4274

www.Xlibris.com

Contents

Preface

Dedication

Acknowledgments

Introduction

Who Are Your Business Contacts?

Assessing Your Business Contacts—Where Are You Now?

Managing Your Business Contacts—Where You Can Be Now

Still Confused and don’t know where to begin?

The EasyDirector® Solution

Introducing and Installing EasyDirector® Desktop and Web Software

What can EasyDirector® Do for Me?

Preface

The management of relationships with contacts, friends, business partners, customers, suppliers, vendors, and employees is generally taken for granted by small- to medium-sized businesses. Large businesses that recognize the importance of structured management of contact relationships, knowing that the success of any business is driven by contacts, invest millions of dollars, euro, or pounds in expensive customer and contact relationship management business process that are driven by software like Oracle® Siebel, Salesforce®, and Microsoft® Dynamics CRM.

EasyDirector® is a solution designed to enable small to large businesses looking for similar, easier, and quicker implementation of a structured contact relationship management process. The use of EasyDirector® is at minimal cost and complexity, in order to achieve similar competitive advantage experienced by the big players.

This companion book walks you through the process of simulating your business process and plugging the main components of your business into EasyDirector® business process. The other section of this book walks you through the steps of using the included software for your business as simulated using the EasyDirector® business process.

As an experienced business and technology consultant, the focus for major corporations is contact centricity. Your contact could be your customers, partners, employees, or buyers. Whatever your focus is for improving your business performance, managing the information exchanged between you and these contacts effectively is a key in achieving success