Summary of Hubert Joly's The Heart of Business

By IRB Media

Get the Summary of Hubert Joly's The Heart of Business in 20 minutes. Please note: This is a summary & not the original book. Original book introduction: In The Heart of Business, Joly shares the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal.

This approach is easy to understand, but putting it into practice is not so easy. It requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. In this book Joly shares memorable stories, lessons, and practical advice, all drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic.

• Language: English
• Publisher: IRB Media
• Release date: Dec 10, 2021
• ISBN: 9781669343646

IRB Media

With IRB books, you can get the key takeaways and analysis of a book in 15 minutes. We read every chapter, identify the key takeaways and analyze them for your convenience.

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Insights on Hubert Joly's The Heart of Business

Contents

Insights from Chapter 1

Insights from Chapter 2

Insights from Chapter 3

Insights from Chapter 4

Insights from Chapter 5

Insights from Chapter 6

Insights from Chapter 1

#1

The author once had to take his phone to a Best Buy store to have them activate service, including international calls. The employees could not help him, and the company’s apathy towards its customers showed.

#2

The author had a friend who worked at a BMW dealership. She would go there to buy a new bike, and the only thing she liked to do there was price tags. The author felt like she was just going through the motions at her job.

#3

The author was injured while working at a warehouse. He was unable to return to work for a long period of time, and when he did, he took the time to reflect on what he was missing while he was gone. The author decided that when he returned to work, he would do everything in his power to make sure that the people who did work like this would not miss out on the fun.

#4

Work has always been viewed as a curse, but in recent times, with the rise of industrialization and the Industrial Revolution, this view of work became much more prevalent. Work was long, tough, and painful, and it reduced workers to being mere cogs in a machine.

#5

The belief that work is a burden to be endured is called work ethic, and it stems from the view