Summary of Ian Leslie's Conflicted

By IRB Media

Please note: This is a companion version & not the original book. Book Preview:

#1 The internet is a medium that produces disagreement by design. People are becoming more offensive and offended, and they do less listening than they do talking.

#2 The American anthropologist Edward T. Hall introduced a distinction between two types of communication culture: high-context and low-context. High-context cultures are those in which little is said explicitly, and most of the message is implied. In low-context cultures, communication is explicit and direct.

#3 The world we live in today is one of high- and low-context communication. We are more temperamentally egalitarian than ever, and as a result, we are encountering more people with different values and customs.

#4 The low-context shift is being accelerated by communication technologies. We are losing our ability to discern someone’s intent from their eyes, posture, and movement, and we are relying on conflict-resolution tactics that were developed for the world in which humans lived 200,000 years ago.

• Language: English
• Publisher: IRB Media
• Release date: Jun 10, 2022
• ISBN: 9798822538702

IRB Media

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Insights on Ian Leslie's Conflicted

Contents

Insights from Chapter 1

Insights from Chapter 2

Insights from Chapter 3

Insights from Chapter 1

#1

The internet is a medium that produces disagreement by design. People are becoming more offensive and offended, and they do less listening than they do talking.

#2

The American anthropologist Edward T. Hall introduced a distinction between two types of communication culture: high-context and low-context. High-context cultures are those in which little is said explicitly, and most of the message is implied. In low-context cultures, communication is explicit and direct.

#3

The world we live in today is one of high- and low-context communication. We are more temperamentally egalitarian than ever, and as a result, we are encountering more people with different values and customs.

#4

The low-context shift is being accelerated by communication technologies. We are losing our ability to discern someone’s intent from their eyes, posture, and movement, and we are relying on conflict-resolution tactics that were developed for the world in which humans lived 200,000 years ago.

#5

Humans are also prone to the fight or flight response when faced with disagreement. We either get into pointless arguments with others, or we try our best to avoid them altogether. In today’s low-context environment, both responses are dysfunctional.

#6

Moralizing language, which is the labeling of actions and events as good or bad, is a prominent feature of online discourse. This is partly because content that outrages is more likely to be shared.

#7

In America, Republican and Democrat voters are increasingly divided into different neighbourhoods, churches, and shops. This is causing people to avoid politics altogether, which is turning many people off the political process.

#8

The modern workplace puts a lot of emphasis on getting along with colleagues and creating psychological safety. In the worst version of this, everyone feels compelled to nod along, suppress doubts, and swallow awkward questions.

#9

Overcoming our difficulty with disagreement depends on how we think and feel about it. We must