Welcome to the British Airways Official Podcast. Every month we will be discussing key subjects around the airline.Each episode will see hosts joined by special guests who also work at British Airways, to delve into some of the exciting activity going on at the airline. The podcast is a first for British Airways and will be hosted by four of its colleagues, who work in different areas of the business. Julian Marshall, a British Airways 777 training captain; Paul Ewen, a customer service manager (CSM) based at London Gatwick airport; Molly Armstrong, a team leader based in the Manchester customer engagement centre; and Caroline Ali, a customer experience representative based at London Heathrow airport will spend each episode finding out more about little-known areas of the airline.  Hosted on Acast. See acast.com/privacy for more information.