12 min listen
Exceptions to the Rule : Toxic Traditions
Exceptions to the Rule : Toxic Traditions
ratings:
Length:
14 minutes
Released:
Jul 10, 2019
Format:
Podcast episode
Description
Huge problems come up for staff and customers when we are not on top of the may unique situations that spring up on the bar. In spite of trying to be preemptive and plan for all possible scenarios you will have baristas who make drinks differently, customers who are not charged for things they should be charged for, and many other types of exceptions that will be made on the bar without your knowledge. Customers end up frustrated at inconsistency and baristas end up confused. Today we are chatting about actions you can take to manage these exceptions now before they develop into toxic traditions later. Manage your inventory with ODEKO! www.odeko.com/keystotheshop Clean that equipment with Urnex! www.urnex.com
Released:
Jul 10, 2019
Format:
Podcast episode
Titles in the series (100)
001: Intro & What to Expect: Greetings! In this episode I get to formally introduce myself and what you can expect here at Keys to the Shop. Plus I discuss the philosophies and values that drive the show. WELCOME!!! by Keys To The Shop : Equipping Coffee Shop Leaders