47 min listen
tspp #155- The Disney Way w/ Jeff Kober
tspp #155- The Disney Way w/ Jeff Kober
ratings:
Length:
83 minutes
Released:
Feb 3, 2011
Format:
Podcast episode
Description
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Quality customer service is the greatest key to success for any major business in today’s industry and nobody has satisfied their guests better than Disney in the Themed Entertainment World. J. Jeff Kober (President of Performance Journeys & CEO of World Class Benchmarking) joins Doug Barnes (Owner/Producer of The Season Pass Podcast), Brent Young (Creative Director of Super 78), Rick West (Owner/Editor of Theme Park Adventure) & Don Schockow (Owner of Theme Park Audio Archives) in the Season Pass Discussion Room to talk the theme park influence in Jeff’s career and his determination to help the world of business with a little pixie dust. Ever wondered why and/or how Disney performed guest relations right? Take a listen and you’ll see there’s more to the culture of guest satisfaction than just serving popcorn. Enjoy. ;)
Links:
Performance Journeys
Disney At Work
Mouse Planet: J Kober
Lead With Your Customer
Wonderful World of Customer Service at Disney
Theme Park Audio Archives
Theme Park Adventure
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© 2011 Season Pass Podcast
Released:
Feb 3, 2011
Format:
Podcast episode
Titles in the series (100)
tspp #13, "You Mean... There's Parks Not In The U.S.?" 02/04/08: Cedar Point of the 90s, Sports Park and more! Doug and Brent in the Discussion Room. by The Season Pass: The Essential Theme Park Podcast