57 min listen
Self Service or Disservice
ratings:
Length:
63 minutes
Released:
Mar 4, 2005
Format:
Podcast episode
Description
There is a new trend towards providing self service portals, kiosks, and other mechanisms to reduce ongoing customer service costs. A customer may not want to wait in line but still needs personal attention. Are the current self service technologies and solutions capable enough to provide a satisfying experience?
Released:
Mar 4, 2005
Format:
Podcast episode
Titles in the series (100)
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