In the coffee shop there are so many expectations placed on us but often the results of the work are not fully within our control. When you combine these two things it is a recipe for stress and burnout. Today we are talking about how we can approach the situation with grace and facilitate staff success rather than blaming them for things that they cannot control. Every shop deals with this in some way and I hope this helps inspire better understanding as we strive for excellence together.  Links: wwww.keystotheshop.com/consulting chris@keystotheshop.com   This Episode brought to you by ODEKO! Painless and accurate ordering and inventory  odeko.com/keystotheshop