An ombudsman is a neutral party that acts as an impartial, confidential and independent resource that informally works to assist in finding solutions to issues or concerns an individual may have with an organization. And FINRA's Ombudsman is no different. On this episode, we sit down with FINRA's Ombudsman Cindy Foster to learn more about the office and how she works to prevent real or perceived conflicts of interest and, when necessary, recommend changes to ensure fair policies and procedures remain in place.Resources mentioned in this episode:Office of the OmbudsmanFINRA Audit CommitteeInternational Ombudsman AssociationUnited States Ombudsman AssociationFINRA Whistleblower Tip LineInvestor Complaint Center