12 min listen
Just re-make it!
Just re-make it!
ratings:
Length:
10 minutes
Released:
Nov 12, 2020
Format:
Podcast episode
Description
There comes a time in every service encounter where we need to decide to take the high road. Re-making a drink when there is a mess-up is one example of many that highlight an attitude we need to have toward service that will produce the best possible experience. Unfortunately, we (myself included) can sometimes default to pettiness rather than advocacy and generosity. On today's shift break we will be talking about re-making drinks and the motive and the mindset that drives good in-the-moment hospitality decisions. Related episodes: 030 : Casey Underkofler : Matching Your Service to Your Quality : How to Manage and Control the critical details of service so both the experience and product are excellent 016: Raising the Bar on your Customer Experience w/ Michael Butterworth 045 : Simple, Powerful Hospitality w/ Philip Turner 058 : Holiday Hospitality 084 : Crushing the Rush : Tips and Best Practices for Busy Times Visit our amazing sponsors!!! Elevated batch brew and so much more! Ground Control Cyclops Brewer Your Own Branded App! www.espressly.co
Released:
Nov 12, 2020
Format:
Podcast episode
Titles in the series (100)
001: Intro & What to Expect: Greetings! In this episode I get to formally introduce myself and what you can expect here at Keys to the Shop. Plus I discuss the philosophies and values that drive the show. WELCOME!!! by Keys To The Shop : Equipping Coffee Shop Leaders