We assume that if nobody is complaining and life seems to be going along smoothly that all is well. We enact the popular mantra of "Well, no news is good news!" In reality though, "no news" is bad news. Why do we think this way?  Today we will be discussing why no news is bad news and what kind of mindset and actions we need o be cultivating in order to be in the know and certain about the true state of our coffee shops.  Related Episodes: 227 : Connecting with Hearts and Minds Building a Culture of Feedback Fear and Trust Fear or Inspiration   Visit our awesome sponsors! Elevated batch brew and so much more! Ground Control Cyclops Brewer   Solid, cafe quality espresso for an accessible price: www.flairespresso.com