I am so excited to share this interview with Adam Obrátil, the co-founder of one of the Czech Republic's most well known and foundational cafes, Industra Coffee!  Founded in 2013, Industra brought a newer specialty coffee experience to the Czech coffee scene that was just beginning to get established. Both Adam and his partner Petra Střelecká are long time coffee pros who cut their teeth in some of London's busiest cafes before starting the shop. Both Adam and Petra have competition experience and Petra is 3x Czech Brewers Cup Champion and 6th place finisher at WBrC.  Through the years of running the shop they have grown from just the two of them working behind the bar, to now a staff of 10 people serving a large and loyal, growing customer base.  In my conversation with Adam we learn about their history, their road to ownership, the biggest lessons along the way and how they have approached service, quality, delegation and what their plans are for the future! Early cafe experience The journey to ownership Bringing a new style of coffee to the Czech scene Attracting all ages from a traditional culture Hiring for hospitality Navigating the different between being a barista vs owner Growing and delegating in order to scale Handling COVID Serving community and supporting each other  Plans for the future   Links: Instagram https://www.industracoffee.cz   Related Episodes: 107 : Kyle Glanville & Charles Babinski of G&B Coffee and Go Get em Tiger 129 : Founder Friday w/ Casey & Jeremy Miller of The Mudhouse, St. Louis, MO   Need consulting? Reach out! chris@keystotheshop.com   The BEST in commercial coffee equipment! www.prima-coffee.com/keys   Want the best plant based beverage for your coffee drinks? www.pacificfoods.com/food-service