50 min listen
EPISODE 27: MARC STICKDORN - TOOLS AND WAYS ON HOW TO IMPLEMENT SERVICE DESIGN IN LARGE ORGANISATIONS
EPISODE 27: MARC STICKDORN - TOOLS AND WAYS ON HOW TO IMPLEMENT SERVICE DESIGN IN LARGE ORGANISATIONS
ratings:
Length:
51 minutes
Released:
Aug 20, 2018
Format:
Podcast episode
Description
Marc Stickdorn is a well-known person in the Service Design world. That’s understandable for many reasons! He is one of the writers on the ‘Service Design Thinking’ and the ‘Service Design doing’ book. Since this week also the ‘Service Design Methods’ book. Besides that he is co-founder and CEO of ‘More than Metrics’, a company that offers tools and stuff for customer experience and service designers: Smaply, Experiencefellow and Mr. Thinker. Marc speaks about Service Design at many conferences around the world. Great to have him at the podcast!
Released:
Aug 20, 2018
Format:
Podcast episode
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