On this show we have talked about how leaders are typically seen by staff with some degree of skepticism and/or suspicion due to leaders having authority and how, over time, that gap is closed through building trust and empathy. If that does not happen then that usually leads to bitterness. What we haven't hit on yet is how bitterness can be generated from owners to the staff due staff not understanding what owners or leaders are responsible for.  On today's shift break we are going to chat about how the desire for understanding can breed bitterness and what we should expect and do to keep things professional and build more trust in our business relationships.  Episodes to listen to next: 248 : The 5 Elements of Resourcing your Team 244 : Top 10 Ways to Lose Employees 179 : What you MUST Know About Employee Culture w/ Stan Slap 067 : 6 Truths About Power : The Responsible Approach to Power Dynamics in the Cafe   Visit our Sponsors! Elevated batch brew and so much more! Ground Control Cyclops Brewer   The best espresso machines in the world! www.lamarzoccousa.com