With over 20 years of experience in executive leadership consulting, Mark Jacobs gathered his knowledge and opened his own company, Scalewerks. Scalewerks is a holding company that focuses on accelerating businesses that are in their early or mid-life. In this episode, Mark gives us a quick rundown on how the Scalewerks process works using 4 quick bucket items; 1st working hard, 2nd creating process, 3rd customer value/experience, 4th redesign of the business model. Mark comes from the quality management world, so naturally, process is important to him. At the age of 26, Mark found himself in a meeting with his last employer, Motorola, where he thought to himself if this is really the direction this company was headed? Wanting to offer more to business, Mark finally broke away to become an entrepreneur.  Tune in to hear Mark’s story…  [01:13] Introduction to Mark Jacobs   [02:03] Challenges most often seen,   [02:32] Background on Mark   [04:00] Entrepreneur for 20 years  [05:36] Scalewerks today  [06:57] An accelerator    [09:56] The Scalewerks process  [13:58] Understand customer loyalty process  [18:04] Best metric in determining customer loyalty  [20:01] How it Impacts a company from a sales-marketing perspective   [22:21] Modular producer  [22:54] Asking the right questions on the front end  [24:44] Favorite growth tool  [25:32] Favorite Book   [26:00] Connect with Mark  Connect with Mark:  Website: Scaleworks.com  Email: Mark@scalewerks.co  Marks’s Favorite Business Tool:    Loyalty research data  Marks’s Favorite Book:  The Untethered Soul by Michael Alan Singer  ——————————————————————————————————————————————  Are you getting a steady flow of highly targeted leads from LinkedIn?? If not, I can help…  Get the ultimate guide to generating inbound leads on LinkedIn!   Text 44222 with the word LIGUIDE or visit AskDennisBrown.com/guide  If you enjoyed this episode, please RATE / REVIEW and SUBSCRIBE to ensure you never miss an episode.   Can’t get enough? Connect with me!  AskDennisBrown.com  LinkedIn  Twitter  Instagram [Free Giveaways]