Robby speaks with Brian Scanlan, Principal Systems Engineer at Intercom. They discuss the benefits of having consistent software patterns across an organization, how run books are a must-have (and why they should be tested), and optimizing for developer productivity. Brian also talks about approaches to reducing deployment time and why it is so vital to be responsive to their customers.Helpful LinksIntercom's Engineering SiteBrian's TwitterBrian's LinkedIn[Book Recommendation] Choice Theory: A New Psychology of Personal Freedom, William GlasserSubscribe to Maintainable on:Apple PodcastsOvercastSpotifyOr search "Maintainable" wherever you stream your podcasts.