Quality control and assurance is common in most well established coffee shops. Even if it is not a dedicated position, it at least is an area where we invest a lot of time and effort. What we don't see very much of is a focus on care. How do the staff and customers experience the business and what are we doing to make sure we are dialing in that experience?  Today on Shift Break we will talk about how investing in care assurance is a critical to success. Related episodes:  Fear and Trust Systems as Care 208: Building a Company that Cares w/ Kyra Kennedy of Baratza 162 : Discussing “Baristastainability” w/ Jenna Gotthelf of Counter Culture Coffee 085 : How we Ruin the Specialty Experience 248 : The 5 Elements of Resourcing your Team   Visit our awesome Sponsors!  Elevated batch brew and so much more! Ground Control Cyclops Brewer   The best espresso machines in the world! www.lamarzoccousa.com