#272 Onboarding with Krystal Higgins

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#272 Onboarding with Krystal Higgins

FromUX Podcast

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Length:

39 minutes

Released:

Sep 23, 2021

Format:

Podcast episode

Description

We talk to Krystal Higgins, author of Better Onboarding, about what onboarding actually is, how to recognise it needs improvement, and what kind improvements might work. We look at the difference between getting people to adopt your product and teaching them how to use it. Onboarding is like the “top layer of a bigger pyramid...
The post #272 Onboarding with Krystal Higgins appeared first on UX Podcast.

Released:

Sep 23, 2021

Format:

Podcast episode

Titles in the series (86)

Hosted by @axbom & @beantin, UX Podcast is for those who are passionate about balancing business, technology and people within the realm of digital media. Recorded twice monthly in Stockholm, Sweden.

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#243 Answering surveys with Caroline Jarrett (UXP Classic): Form and survey specialist and author Caroline Jarrett joins us on this classic episode of UX Podcast. Unsurprisingly we chat about surveys and forms beginning with the subject’s roots in data capture and motion studies. by UX Podcast
35 min listen
#246 Developer experience: Episode 246 is a link show. James and Per discuss two articles that have grabbed their attention – We discuss developer experience and even “internal” developer experience plus mobile interface testing and the challenges of multi-device, by UX Podcast
31 min listen
#244 Icons: In this topic show dedicated to icons Per and James look at what icons are, why we are designers make use of them and what we can do to make them more understandable and accessible. Icons are everywhere; we rarely seem to create interfaces without them... by UX Podcast
34 min listen
#242 Figure it out with Stephen Anderson and Karl Fast: What do we mean to understand something? How do we take information and create understanding? We talk to with Stephen Anderson and Karl Fast and do our best to Figure It Out. we talk about the challenge of making something understandable, by UX Podcast
37 min listen
#256 Touching screens: Episode 256 is a linkshow. Per and James discuss two articles that have grabbed their attention – We discuss dealing with shared and public touch screens plus the trend of publishing content as newsletters. by UX Podcast
36 min listen
#252 Toxic dogmatism: Episode 252 is a linkshow. Per and James discuss two articles that have grabbed their attention – We discuss a number of serious issues that the design industy and we take a look at “Stories” and their abundance. by UX Podcast
39 min listen
#270 Design for safety with Eva PenzeyMoog: People will abuse our products and use them for harm. It’s not an “if”. People utilise the products we help make to hurt others, to control, abuse, and stalk people in their lives. Eva PenzeyMoog joins us to talk about how we can design for safety, by UX Podcast
42 min listen
#258 Ends with Joe MacLeod (UXP Classic): We talk Closure experiences with Joe Macleod. The lack of endings was something that Joe kept noticing again and again. There are so many examples in the digital space where there wasn’t an end, or there was an expectation of controlled or ability to e... by UX Podcast
44 min listen
#253 The state of accessibility with Derek Featherstone: For years, accessibility was seen as the domain of the engineer. Fixing an accessibility would be about writing code. As a maturing industry, and as we understand people with different types of disabilities, by UX Podcast
40 min listen
#248 Evolving organisations with Ola Berg: “This is about people. It’s about communication”. Says Ola. The ways in which organisations are structured and managed are still in many ways rooted in the history of the industrial revolution. To evolve away from this requires care, by UX Podcast
41 min listen
#263 Creating a better society with Don Norman (part 1): In this 10th anniversary 2-part special, we are joined by Don Norman. We talk to Don about how design education needs to change so the designers of the future are better equiped to work at the crossroads of business, technology, people, by UX Podcast
35 min listen
#251 Multimodal design with Cheryl Platz: Designing for multiple forms of input and output is no easy task. The dramatic rise in the number of microphones in devices has pushed multimodal design to new levels of complexity. Cheryl Platz joins us to talk about designing in this multimodal world... by UX Podcast
50 min listen
#254 Sorting out this mess with Abby Covert & Andrew Hinton: A conversation with information architects Abby Covert and Andrew Hinton about dealing with digital change and how to make future changes better. Originally Recorded at UXLx 2015, we touched on numerous subjects and challenges, by UX Podcast
40 min listen
#250 Factfulness with Anna Rosling Rönnlund: Anna and the Gapminder foundation work to promote a fact-based worldview that everyone can understand. They want to help all of us move away from a dramatic worldview that is stressful, wrong and contributes to poor decision-making. by UX Podcast
45 min listen
#271 Loops, arcs, and terrain: Episode 271 is a slightly different linkshow based around a tweet and article by Stephen Anderson, and 2 related articles, discussing arcs, loops and terrain in the context of service design. Stephen started off by tweeting his feelings around using cu... by UX Podcast
36 min listen
#245 Cognitive bias with David Dylan Thomas: We all have cognitive biases, flaws in our reasoning and judgement due to our personal beliefs and hidden pattens that we’ve subconsciously adopted over time. David Dylan Thomas joins us to discuss cognitive bias and how we can design for it and work w... by UX Podcast
41 min listen
#265 UX Coaching with Whitney Hess (UXP Classic): Back in 2015 we were lucky enough to meet up with Whitney Hess during her summer vacation in Sweden. In this classic episode we talk to Whitney about her journey from “producer of wireframes” to coaching UX-ers. How to you design yourself? by UX Podcast
34 min listen
#249 Digital anthropology with Genevieve Bell: How will your design be used in 10,000 years? When we produce designs and create technical systems we rarely think in such time-frames, yet many of today’s technology includes ideas decades old, even hundreds. by UX Podcast
44 min listen
#261 Design makes the world with Scott Berkun: Scott Berkun joins us to talk about how design makes the world. Everything in your life has been designed by someone, and this insight is a powerful way to understand the world, and everything that happens. In his book, by UX Podcast
35 min listen
#247 Civic tech with Cyd Harrell: Cyd Harrell has been working with civic tech for over a decade, and has accumulated a wealth of knowledge and experience during that time. She’s gathered that experience and knowledge and created a friendly guide for those of us who work, by UX Podcast
39 min listen
#259 Japanese design culture with Rishma Hansil: We are joined by Rishma Hansil to look at Japanese design culture and how this impacts digital design in Japan. Originally from Trinidad and Tobago, Rishma has been living and working in Tokyo for the past 4 years. by UX Podcast
36 min listen
#260 Your Grandparents’ telephone: Episode 260 is a linkshow. Per and James discuss two articles that have grabbed their attention – we featuring articles about information architecture and following the principles that our brains expect from physical experiences, by UX Podcast
33 min listen
#273 Purpose and thinking styles with Indi Young: “All humans are fully human, with many ways of being in the world”. Rather than study the process or solution, we should be studying humans. Indi Young, author of mental models and practical empathy, joins us to talk “purpose”. by UX Podcast
42 min listen
#257 1992 with Ben Kraal: Old research can give new insights. Ben Kraal publishes a newsletter called “1992”. In it he takes research papers from 1992 and looks them from a modern-day perspective. Even though the research papers are almost 30 years old, by UX Podcast
38 min listen
#264 Creating a better society with Don Norman (part 2): In this 10th anniversary 2-part special, we are joined by Don Norman. In the second part of our interview we talk to Don about externalities, the environmental aspects of design, systems, ethics, and changing design education. by UX Podcast
37 min listen
#255 Trustworthy with Margot Bloomstein: Do you trust brands? What created and maintains that trust? We look at designing for trust together with content strategist Margot Bloomstein, author of Trustworthy. How does brand personality impact the user experience and how it can influence our des... by UX Podcast
42 min listen
#268 Managing design systems with Brad Frost: Brad Frost joins us to talk about the nitty gritty of collaborating to create and manage design systems. We look back at the journey from responsive design to atomic design to design systems, and discuss the challenges with developing design systems an... by UX Podcast
40 min listen
#267 UX Theatre with Tanya Snook: Are we all just putting on a show? A few years ago, Tanya Snook coined the phrase UX Theatre to describe when we are just acting like we’re doing user-centred design rather than actually doing it. We learn from Tanya how to recognise UX theatre, by UX Podcast
40 min listen
#266 Target size: From this summer, target size is going to become something we hear much more about. In this topic show, we look into what it is, what it means, why we’re going to start hearing more about it and how this will design work (and design discussions). by UX Podcast
33 min listen
#272 Onboarding with Krystal Higgins: We talk to Krystal Higgins, author of Better Onboarding, about what onboarding actually is, how to recognise it needs improvement, and what kind improvements might work. We look at the difference between getting people to adopt your product and teachi... by UX Podcast
39 min listen

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#272 Onboarding with Krystal Higgins

#272 Onboarding with Krystal Higgins

Description

Titles in the series (86)

More Episodes from UX Podcast

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