2 min listen
Support and Console-ation
FromREWORK
ratings:
Length:
18 minutes
Released:
Dec 1, 2020
Format:
Podcast episode
Description
In the last several years, a group of Basecamp customer support representatives has developed an expertise around "on-call support," or tackling some of the thornier technical issues that require diving into the code base of our applications. This team of self-taught specialists grew out of curiosity, creativity, and an approach to programming that emphasizes fixing over building. Show NotesBasecamp's customer support team - 00:13Jim Mackenzie on Twitter - 00:55Jamis Buck on Twitter - 3:18Jamis adapted his original Basil & Fabian on-call notes into a series that teaches newbies about algorithms and computer science. You can read Basil & Fabian on Jamis' website or on Kindle - 3:27Dan Kim is now a programmer on Basecamp's Android team - 5:57how to make templates in Basecamp 2 - 6:30Wikipedia's explanation of traceroutes - 13:54Kibana is another technical tool used at Basecamp - 14:55our episode about holding office hours - 16:05Rosa on Twitter - 16:07
Released:
Dec 1, 2020
Format:
Podcast episode
Titles in the series (100)
Rework Teaser: Rework is a podcast by the makers of Basecamp about a better way to work and run your business. While the prevailing narrative around successful entrepreneurship tells you to scale fast and raise money, we think there's a better way. We'll take you behin by REWORK