Comfort and joy were in short supply this year, but we're doing our best to end 2020 on a cozy note. Merissa of Basecamp support talks about surprising customers with gifts throughout the year, whether it's to thank them for their fandom or apologize for a disappointing experience. Then Wailin shares a few items from her 2020 gift guide, and Joan of Basecamp customer support reviews a scented candle. Wishing all of our listeners a restful holiday season, and we'll see you in 2021!Show NotesFabric in Flames - 00:35love languages - 3:15Basecamp merch store - 6:15Elami - 10:42Voluspa - 14:29Packed With Purpose - 15:32Gift Boss - 15:58Greetabl - 16:15Barefoot Dreams blankets - 17:13Minky Couture blankets - 17:19Oprah's Favorite Things - 17:35Barefoot Dreams CozyChic Lite Circle Cardigan - 19:05Glerups slippers - 19:28Solo Stove - 20:06Corksicle Classic stemless wine tumbler - 20:25Parks Project x Rumpl sherpa blanket - 20:46Spindrift subscription - 21:25Mason Cash cane mixing bowls - 21:46Neogen A-Clear Soothing Clear Spot Patch - 23:06Ello Tidal 20-ounce Glass Tumbler with Lid - 23:58Joan Stewart on Twitter - 24:35Shaun reviewed the Boy Smells "Polyamberous" candle in our previous episode - 24:48Kacey Musgraves "Slow Burn" collection - 25:53IKEA's special edition candles - 26:18"Amber" by 311 - 27:45