In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, shares the four stages you and your team must go through to successfully adopt video messaging as a new habit and skill - and what successful adoption looks like. Listen to more CX conversations on Ethan's podcast, The Customer Experience Podcast by clicking through one of the following links to your favorite podcast player: Apple Podcasts Spotify Sticher Google Play Google Podcasts