I witnessed a heartbreaking scene unfold while at SCA EXPO in Boston. The situation was a common one in most of our cafes but in this context it really impacted me and inspired this Shift Break.  What are we doing in specialty? Is our talk about accessibility just talk? Are the best expressions of coffee the most exclusive? Lot's of questions rolling around the ol' noggin after this trip and today I wanted to chat about it with you.  As you listen, ask yourself what you would do in this scenario and how we as an industry might be able to do better in welcoming a larger variety of people into our spaces while we simultaneously pursue excellence.    Related episodes:  262 : Understanding the Homeless Community w/ Natalie Harris, Executive Director of The Coalition for the Homeless 338: A Conversation w/ Martell Mason of The Sepia Coffee Project, Detroit, Michigan 337: Founder Friday w/ Diana Martinez of Cafe Calle, Los Angeles Building an Accessible Coffee Menu w/ Joe    Visit our Sponsors!!! The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co