It's my word against hers so what now? If you've ever been in a homeowner vs. house cleaner "my word against hers" it can feel pretty helpless. Angela Brown, The House Cleaning Guru says it's best to clarify expectations up front on the walkthrough. Set boundaries and guidelines and get agreements in writing. Before you get to the "my word against hers" mismanagement of communication ask questions. Ask what to do if something malfunctions. Do you call? Text? Do you rotate chores and is pay negotiable? If you know exactly what you want and you both clean from a worksheet, there's proof not just broken expectations. Today's #AskaHouseCleaner sponsors are #SavvyCleaner. Training and certification for house cleaners and maids. And HouseCleaning360 (a hub connecting house cleaners with Homeowners.) #Cleaning *** MOST REQUESTED LIST OF STUFF I USE *** https://bit.ly/AngelasStuff *** MORE VIDEOS ON THIS TOPIC *** Is the Customer Always Right? 5 Top Rules for House Cleaners - Angela Brown - https://youtu.be/d8HsKgUCePw The Customer is Always Right (House Cleaner Caught in Client Drama) - Angela Brown - https://youtu.be/6Hq4GflA-Rg Bad House Cleaner? 5 Ways to Tell Before You Hire Them - Angela Brown - https://youtu.be/WdnWzvH5lbo 5 Things House Cleaners Don't Want You to Know - Angela Brown - https://youtu.be/WUJBmX0vrds *** RESOURCES FROM THIS EPISODE *** 4 Essential Keys to Effective Communication in Love, Life, Work--Anywhere!: Including the "12-Day Communication Challenge!" - https://amzn.to/2Wbq5gH Simply Said: Communicating Better at Work and Beyond - https://amzn.to/2XqhyrB Everyone Communicates, Few Connect: What the Most Effective People Do Differently - https://amzn.to/313J9RE Crucial Conversations Tools for Talking When Stakes Are High - https://amzn.to/2WcrpzN The Science of Effective Communication: Improve Your Social Skills and Small Talk, Develop Charisma and Learn How to Talk to Anyone - https://amzn.to/2WJBQPQ We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.   *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: htt