10 min listen
Pal’s Sudden Service: Taking Fast Food to the Next Level
FromCold Call
ratings:
Length:
18 minutes
Released:
Aug 8, 2017
Format:
Podcast episode
Description
Pal's Sudden Service has developed a unique operating model and organizational culture in the fast food restaurant business. With an emphasis on process control, zero errors, and extensive employee training and engagement, Pal's has been able to achieve excellent performance in an extremely competitive industry. Harvard Business School professor Gary Pisano discusses the company’s strategic challenge of deciding how much to grow and whether its organization model will scale.
Released:
Aug 8, 2017
Format:
Podcast episode
Titles in the series (100)
The Team Sport of Scaling a Business by Cold Call