E-commerce has changed the way consumers shop and put a completely new spin on retail. To differentiate themselves in an ever competitive market, retailers have chosen to focus on making the returns process faster and easier for consumers. But is it working? Inbound Logistics Publisher, Keith Biondo, sits down with Brian Bourke of SEKO Logistics to talk about the new retail landscape and how to have many happy returns. WANT TO RESPOND TO THIS EPISODE? Call our Dialog Line: 888-878-3247 DOWNLOAD THE NEW INBOUND LOGISTICS APP featuring the 2017 Logistics Planner! Available on iTunes and the Google Play Store: http://bit.ly/ILMagApp   http://bit.ly/ILMagAppGoogle  Are you a #logistics Thought Leader that would like to be featured on the Inbound Logistics Podcast?  Connect with me on Twitter:  @ILMagPodcast Email me: podcast@inboundlogistics.com   Connect with Inbound Logistics Magazine on LinkedIn: www.linkedin.com/company/inboundlogistics Follow us on Twitter: www.twitter.com/ILMagazine Like us on Facebook: www.facebook.com/InboundLogistics Catch our latest videos on YouTube: www.youtube.com/inboundlogistics   Visit us at www.inboundlogistics.com