On this final day of 2020, Matt and Garrett take a look back at the year that was, and the amazing journey it provided. While this past year threw a lot of challenges at everyone, there were some remarkable success stories out there, and today our hosts take an in-depth look at the strategies and processes that garnered so much success, and how they can work for you at any time of any year in any market.   They begin with their ‘holes in the boat’ analogy and the benefits of both gratitude and of breaking the pattern of always waiting until the next year for things to get better. They then look at the different responses agents had to the pandemic, and explore the best of them such as phone calls, handwritten notes, gratitude, photography, videography, and the ‘pop by’. Bringing commitment, creativity and heartfelt sincerity to these Ninja systems resulted in great rewards both personally and professionally for so many agents during this pandemic year, and they can do the same for you no matter when you implement them.   Episode Highlights:     Matt and Garrett’s ‘holes in the boat’ analogy   Breaking the pattern of waiting for the next year to be better   Different responses to the pandemic   The need for human interaction   Discovering the power of gratitude, the phone call and hand written notes again   Checking in on your people in times of need   Social media opportunities   Making the Ninja systems work virtually when necessary   Photography and videography   The ‘pop by’ and reverse engagement   Quotes:   “The year mark is nothing but a psychological moment for people that starts this new time. That’s it.”   “We can create our own happiness. We can choose it.”   “Actions lead to results.”   “I like to start new things on Thursdays.”   “Let’s look at the big picture here…it’s okay to pause and breathe.”   “Lead with your heart. Forget real estate.”   “People like to talk on the phone.”   “That works in any marketplace, by the way.”   “2020 also emphasized that need for human interaction in some way, shape, or form.”   “When these things are pitched up to you, swing at them.”   “Realtors have been selling houses, sight unseen, for a long time.”   “This is a whole different level of connection with my people.”   “It leads to real estate conversations.”   “That’s why they’ll work in any market during any time.”   “It’s in your hands here. Let’s go and have some fun.”   “We believe in all of you.”   Links:   www.TheNinjaSellingPodcast.com Email us at TSW@TheNinjaSellingPodcast.com Ninja Selling www.NinjaSelling.com @ninjasellingofficial Ninja Coaching: www.NinjaCoaching.com @ninja.coaching Garrett garrett@ninjacoaching.com @ninjaredding Matt matt@ninjacoaching.com @matthewjbonelli