Over the past two years, the CX leaders and CCOs that I've spoken with have shared great actionable advice and tactics to help you transform the culture of your organization to be customer driven. In this episode, you'll hear from two brilliant leaders who've led CX work in the telecommunications industry. Charlotte Dunsterville, Chief Customer Officer of Sure International Telecom, and Patricia Pedhom Nono, former general manager of customer service & customer experience at MTN Cameroon, share how they first started prioritizing and assessing the work they need to get done in order to transform CX in their organizations. Get show notes and more information at customerbliss.com/cb110.