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    4 Strategies to Improve Customer Experience in the Airline Industry

    4 Strategies to Improve Customer Experience in the Airline Industry

    FromThe Chief Customer Officer Human Duct Tape Show

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    4 Strategies to Improve Customer Experience in the Airline Industry

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    49 minutes
    Released:
    Oct 4, 2018
    Format:
    Podcast episode

    Description

    In today's episode, you'll hear from Karen Ellis, the Chief Customer Officer of San Antonio airport, and Sonya Lacore, Vice President of Inflight Operations at Southwest Airlines. Both women share how they assessed the work that needed to be done in order to improve customer and employee relations within their first year on the job. Get show notes and more information at customerbliss.com/cb121
    Released:
    Oct 4, 2018
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.