32 min listen
How One Insurance Company Transformed its Customer Experience at the Enterprise Level
How One Insurance Company Transformed its Customer Experience at the Enterprise Level
ratings:
Length:
43 minutes
Released:
Feb 15, 2019
Format:
Podcast episode
Description
Today I’m chatting with Scott Campbell, the senior vice president and chief client officer at American National, which offers personalized insurance coverage for life, business, and auto expenses. Before leading client experience at American National, Scott spent a large chunk of his career in marketing and communications. He details how this experience has been useful for him, allowing him to understand the importance of wrapping up the work and communicating it back to the organization.
Released:
Feb 15, 2019
Format:
Podcast episode
Titles in the series (100)
Leading Customer Experience in a Service Business With Renee Cacchillo, CB014: How operational leadership evolved to customer experience and brand leadership by The Chief Customer Officer Human Duct Tape Show