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Why success begins with customer service. An interview with Alice Warren.

Why success begins with customer service. An interview with Alice Warren.

FromThe Lindsey Elmore Show


Why success begins with customer service. An interview with Alice Warren.

FromThe Lindsey Elmore Show

ratings:
Length:
45 minutes
Released:
Dec 29, 2020
Format:
Podcast episode

Description

Alice Warren is the Director of Customer Experience at Thinx. She leads a team of Customer Service associates who are responsible for providing solutions to what customers need, creating a seamless user experience, and finding out the trends of what people love or don’t love.

Alice shares how much truly goes into Thinx fit, sizing, customer experience and why that is so important to Thinx. She says they hope to provide the best experience possible during periods, postpartum and beyond.

Alice also discusses how to approach talking to a frustrated customer without going over the edge yourself and falling into unhealthy communications patterns.
Released:
Dec 29, 2020
Format:
Podcast episode

Titles in the series (100)

A podcast for people who believe they deserve to be healthy.